[Guide] How to Troubleshoot Zaps - Top Tips & Tricks

To troubleshoot like an expert, try these tips & tricks...

To troubleshoot like an expert, try these tips & tricks...

1. Check the Zap is ON.
   • https://zapier.com/app/zaps
2. Check the app authentications/connections.
   • https://zapier.com/app/connections
3. Check the Zap Runs.
   • https://zapier.com/app/history/
4. Check the Zapier Status page for incidents.
   • https://status.zapier.com/
5. Check the apps Status pages for incidents.
   • Example: https://status.airtable.com/
6. View the Zap Details to see the Change History.
   • https://zapier.com/help/manage/history/review-zap-details
7. Does the Zap step have to correct app connection selected?
   • https://zapier.com/help/create/basics/set-up-your-zap-action#connect-your-account
8. Will the Zap NOT turn ON?
   • https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses
9. Does the Zap auto turn OFF?
   • https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses
10. Does your Zapier account plan have a valid funding source?
    • https://zapier.com/help/account/billing-pricing/how-to-pay-for-your-zapier-account#what-happens-if-the-payment-fails
11. Do you need to upgrade your Zapier account plan?
    • https://zapier.com/help/account/billing-pricing/change-or-cancel-your-zapier-plan
12. Are you over your Task limit for the current billing cycle on your Zapier account plan?
    • https://zapier.com/help/manage/history/learn-about-tasks-in-zapier#step-2
13. Do you have Held Tasks?
    • https://zapier.com/help/manage/history/view-and-manage-your-zap-history#holding
14. Try changing the Zap trigger test data to configure the Zap.
    • https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger
15. Try turning the Zap ON and testing live.
    • https://zapier.com/help/troubleshoot/behavior/zap-trigger-test-fails#create-a-new-item-in-your-trigger-app
16. Try to “Skip Test” on a Zap Step.
    • Press the “Skip Test” link on the ‘Test Action’ section of a Zap step.
17. Try to “Re/Test & Review” a Zap Step results.
    • https://zapier.com/help/create/basics/set-up-your-zap-trigger#test-your-trigger
18. Check the apps being used in the Zap have the proper permissions/settings/plan.
    • Example: https://zapier.com/help/doc/how-get-started-airtable-zapier
19. Check the Zap app profile page help articles.
    • Example: https://zapier.com/apps/airtable/help
20. Check the app’s help documentation.
    • Example: https://support.airtable.com/hc/en-us/articles/206785897-Using-Zapier-to-integrate-Airtable-with-other-apps-and-services
21. Reference an app’s API/webhook documentation.
    • Example: https://www.airtable.com/developers/scripting/api
22. Are you testing correctly?
    • Be clear on the use case you are testing.
23. Does the mapped variable have a proper value for the field?
    • Check for blanks or wrong value formats.
24. Is your internet down?
    • Check if you can connect from another device.
25. Is the internet down?
    • Check if you can connect from another device.

When all else fails, try these…

1. Try Google Searches on the topic.
   1. Search with “zap” or “zapier”.
2. Check social media for help.
   1. Twitter, Facebook, LinkedIn are great resources.
3. Try searching topics and/or posting a topic in the Zapier Community.
   1. https://community.zapier.com/
4. Try opening a ticket with Zapier Support.
   1. https://zapier.com/app/get-help

Here is a template you can download