Benefits for ReSponse users:
🚀Decrease First Response Time from Hours to a FEW SECONDS, folks – YES, you heard that RIGHT! We are already seeing more than 85% reduction in ReSponse Time across multiple CX channels!
âś… Decrease Time to Resolution by an Unbelievable 20%, contributing to more improved CSAT (Customer Satisfaction) scores.
⚡ Native Integration with Gorgias Chat, Instagram DMs, and Facebook Messenger for Business at ridiculous ease!
🕹️ Auto-Escalation Rules for challenging requests that need that EXTRA 'experienced' human touch – we believe the amalgamation of empathy and technology springs miracles.