Built a Slack app; do you respond to the messages tab?
To those who have built or run a Slack app:
Do you respond to messages from the "messages" tab? If so what are you using to do it? If not how do you handle support requests?
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I have my support information available in three different ways
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Thanks Tobias, what do you do if someone asks a question in the messages tab?
Right now: nothing. 😄
But that could be a good default I guess. Any message I get that I don’t understand => return help and an email that they can send the question to instead