Do you sell using Whatsapp/etc?

Hey folks,

Do you communicate with customers using personal messaging apps like Whatsapp/iMessage/etc? I'm conducting research on how sales is evolving (not collecting contact info) and would appreciate if you could fill out a quick 7-question survey:

https://tally.so/r/3l1kBw

The survey is a 2-parter with the second part asking for a chance to follow up. You can skip it if you're not interested