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How we're getting early users for Hellotime (plus: we got to HN front page)

Hello guys,

Context: we're building hellotime.io, a planning app for creative studios. We're self-funded. Having no paid budget right now means sharing our experience and talking about our product is the way to let others know about us. Also, Google didn't know we existed a few months ago. A new product, new brand, and new domain make everything quite challenging.

It happens that people tell us, "It's the product I was looking for." However, letting them know Hellotime exists is not easy.

Here's how we're doing so far:

• Everything started in June by teasing our network here on LinkedIn. The response was good. People love to try new stuff and are generally willing to help.

• Then, we posted simple product updates to keep the momentum.

• We invited most of our users on our waitlist in July.

• We stopped posting and started listening to our early users. We gathered precious feedback and realized some relevant gaps that were limiting product adoption. Also, we had our own ideas for new features. We just focused on improving the product for the rest of the year, with very few public updates.

• Speaking with our early users helped us better understand our Ideal Customer Profile (ICP) and the topics they were interested in. This gave us food for thought for our content marketing strategy.

• With the new year, we went back to product marketing. We released a lot of new features, a new name for our product (from Plann to Hellotime), and we posted regular product updates.

• In February, we published the Agile Study Playbook (hellotime.io/playbook). We did this because we noticed creative studios like us were really interested in finding a way to sell products that allowed them to create quality outputs at a fair price. Having spent years finding a way using Agile Contracts at Moze, we put all our lessons learned in there. The Agile Studio Playbook has been really appreciated, and a lot of people got in touch to know more.

In March, we launched Hellotime’s blog, where we'll share our lessons learned, sneak peeks about how we build our product, mistakes we've made (there are many of them!) and our point of view on running a creative studio. Our first article about building a side project as a creative studio got attention from HN (https://www.hellotime.io/blog/starting-a-side-project-as-a-creative-studio).

All of this is helping us onboard early users. This is important because they are not only helping us shape the product but also give feedback on things like pricing.

The road from an idea to a real product is long and hard. We know this, and we have a lot to learn.

We are so grateful for the people we are meeting and all the things we're learning.

PS: It seems like the analytics numbers related to the HN launch are quite underestimated. I can tell this from the discrepancy between the tracked events from Plausible Analytics tracked and the number of waitlist requests I got on Mailchimp.

  1. 1

    Ace, it really is a slog starting from the empty canvas, but exciting also. Really like your demo video on the landing page! What tool did you use?

    Also, what value value did you find in waitlisting rather than just open signup?

    1. 1

      Hi, thanks for asking. For the video, we use Screen Studio. Regarding the waitlist: I send a survey after people sign up, asking more about their current solutions and struggles. Then, I get in touch and invite them personally. This helps me create a relationship with people, so they are more willing to provide feedback. The problem with open sign-ups, I think, is that there's so much of it, and people sometimes just register and forget.

      1. 1

        Sweet, really appreciate your insight. I currently have open signup, but wondered if a waitlist be better for now.
        And yeah the video looks lovely.

  2. 1

    How does it differ from ClickUp?

    1. 1

      Thanks for the question. It's totally another world! ClickIUp is an all-in-one PM tool, while Hellotime focuses on one thing, done exceptionally well: resource planning for creative studios. We are a creative studio, and we were looking for a simple, easy-to-use, and beautiful tool to manage people between projects. We didn't want to use all-in-one tools because they are really too much for us. Also, other specialized resource planning tools weren't as good as we wanted. When we invited others to try, some said exactly that. Not everyone wants all-in-one complex solutions; small creative studios like us want a simple and specialized tool. That's our bet.

  3. 1

    Hellotime.io looks nice. Why did you start as Plann and changed to Hellotime though?

    1. 1

      Thanks for the question. There's another well-known SaaS named Plann, which has an established SEO presence. We thought it wouldn't play nice with Google in the long run.

  4. 1

    Thanks for such a Valuable sharing.

  5. 1

    Do you think the blog has a big impact as user guide, onboard, etc.? I had never thought about it but it looks promising.

    1. 1

      I think the blog is part of your positioning. It's a way to tell people what you think and what's your vision.

      As Des Traynor said:
      “Launch is when you're laying it all out there:
      Here's what we think.
      Here's our vision for the future.
      Here's our product.
      Here's how our product matches our vision.
      Here's where our product's going.
      Here's why you should use our product.”

  6. 1

    Hello,

    Have you tried some social media to attract users?

  7. 1

    Love your approach! Nice work getting on the traction

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